FAQ

What if I don’t see what I’m looking for?

We are all about making a product you will love. We would be happy to make a custom sized product for you, look into ordering a color you don’t see in stock, or change a design aspect of one of our products to suit your individual needs. We will do our best to look into any inquiries you have; if the request is within our capabilities, we will go above and beyond to help make exactly what you’re looking for. Click HERE to give us a shout!

Do you sell retail?

We are open to retail opportunities on a case by case basis! Please reach out to us with the following information: your location/other relevant business information, products you’re interested in selling, profit sharing, and minimum quantity requirements.

Do you sell wholesale?

Sorry, at this time we do not offer wholesale opportunities.

Are you looking for Brand Ambassadors?

We are always open to working with people who are as excited about our products as we are! Contact us if you’re interested in becoming part of our pack.
How can I inquire about Brand sponsorship and Co-Branding
If you are interested in a partnership, please reach out to us though our contact page or E-mail info@trek.dog

    What if we want to use your logo in media?

    Please contact us if you plan on using our logo in any way and follow the brand guidelines that can be found HERE.

    Do you make products for other species?

    We have a few lines in the works for cats, horses, and even humans! If you have an idea and want to see if we can make it, just shoot us a message.

    SOS, my dogs are filthy! How do I clean my gear?

    Dirt and grime from everyday wear-and-tear will wash clean with soap and warm water! On hikes, we sometimes just dunk our leads in water and they come out clean! For more stubborn spots, a quick wipe down with rubbing alcohol will take care of them!

      Will the hardware rust or tarnish?

      We use sand-cast solid brass hardware, which will never rust (unlike stainless steel or iron). Since the hardware pieces are solid, not welded, they are much more sturdy than a. It is normal for the hardware to tarnish or patina, however this may be removed with normal metal polishing techniques and does not affect the integrity of the metal.